- 30-Day Money-Back Guarantee
Try SilverGuard. Risk-free.
We’re confident in what SilverGuard can do — confident enough to offer a full refund if it doesn’t work for you. No small print, no hoops to jump through.
- Single bottle orders only. Return shipping applies to standard returns; we cover costs for damaged or incorrect items.
How to return your order
If you’re not happy with your purchase, the process is simple. Contact us first — we’ll guide you through the rest.
Contact us within the window
Email email@naturalcures.asia or WhatsApp +60 10-654 1312. Include your Order ID, contact details, and reason for return. Add photos for damaged or incorrect items.
We'll confirm & guide you
Our team will review your request and advise on the next steps — whether that's a replacement, full refund, or another resolution. We aim to respond within one business day.
Receive your resolution
Refunds are processed via the same method you used to pay. Replacements are dispatched promptly. We'll keep you updated throughout.
30-Day Satisfaction Guarantee
Not sure if SilverGuard will work for your condition? Order a single bottle and try it for 30 days. If you see no improvement and aren’t satisfied for any reason, return the bottle for a full refund of the purchase price — minus shipping costs.
This guarantee exists so you can make an informed decision without financial risk. We’re not in the business of keeping your money if the product hasn’t helped you.
- Applies to single bottle orders only
- Does not apply to quantity orders or combo packs
- Contact us within 30 days of delivery
Damaged, Incorrect or Wrong Items
If your order arrives damaged, or we’ve sent you the wrong item or quantity, contact us within 3 days of delivery. We’ll sort it out — at our cost.
- Email us with photos of the damaged or incorrect item
- Include your name and Order ID
- Items must be in original packaging, unmarked and undefaced
- We’ll replace the item or provide a full refund
- We cover all return shipping for errors on our end
What We Can't Refund
- Quantity bottle orders (2+ bottles) and combo packs
- Items marked Non-exchangeable or Non-refundable on the product page
- Returns requested more than 30 days after delivery
- Damage caused after delivery (misuse, improper storage)
If you’re unsure whether an order qualifies, just ask us before returning. We’d rather talk it through than have you disappointed.
Finding Your Order ID
Your Order ID is included in the confirmation email you received when you placed your order. Please keep that email for reference.
You can also find it by logging into your NaturalCures account and checking your Order History.
Can’t find it? Contact us with your name and email address and we’ll look it up for you.
Questions about a return?
We’re always happy to help. If you’re unsure whether your situation qualifies, reach out before posting anything back — it saves everyone time.
Return Address
Omni Ventures
23-2 Jalan USJ 9/5Q
Subang Business Centre
47620 Subang Jaya
Selangor, Malaysia